BMG has recently opened a regional service centre (RSC) in Riverhorse Valley, one of Durban’s rapidly growing industrial hubs. “The consolidation of BMG’s KZN workshop facilities and field services into a centralised hub enhances the company’s service to a diverse customer base throughout the region,” says general manager, Donovan Scott. “This dedicated 2600 m² service centre, which focuses on our core KZN divisions – including drives, gaskets, hydraulics and materials handling – works closely with 13 dedicated BMG branches in the region to meet every customer’s exact requirements. The RSC, with assembly, repair, maintenance and support operations, offers technical expertise and value–added product solutions to further strengthen the company’s service in the region.”
Advantages for customers include improved service, repair and delivery efficiencies, centralised technical support and easy accessibility to BMG’s comprehensive range of quality branded engineering components. The RSC’s training programme covers electrical, mechanical, hydraulic, pneumatic, electronic and materials handling disciplines, as well as predictive maintenance and component failure analysis.
BMG’s mobile field services team conducts breakdown and routine maintenance on plant, carries out troubleshooting and advises on possible productivity improvements to ensure the highest level of plant output and reliability. Specialist services include installation, adjustment, replacement and maintenance of components, shaft and pulley alignment, balancing, condition monitoring, oil sampling and analysis, critical equipment inspections and lubrication schedules. Maintenance training and fault diagnosis also form an important part of BMG’s field services.
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